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Support

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Last updated 3 months ago

Was this helpful?

If you find any issues, please reach to us through:

  • Support channel on our

  • Email at support@commedia.app

Follow these steps to see if they help resolve the issue:

Does the issue persist?

Help us by providing information about:

  • Application Version, e.g. 0.1.9, 1.1.4,...

  • Headset:

    • Type, e.g. Quest 2, Quest 3,...

    • Operating System version, e.g. v64, v65,...

Quest Find OS info here: Settings / System / Software Update / Version

  • Describe the issue in detail as steps, e.g.:

    • Opened X,

    • Clicked Y,

    • Selected Z,

    • Error with...

  • Add:

    • Screenshot or Recording of the issue

    • Media sample that is causing the issue

Use our Drop Off to share the files with us (up to 2GB) -

Restart the App.

Restart the Headset.

Update the headset to latest version.

Discord
Drop here